Accessing Health Services
This section will look at why it is important to access health services when needed, and how to do so. We will also look into:
Registering with a GP & Dentist
Having a GP and dentist you trust makes it easier to get the care you need, when you need it. Even if you’ve had difficult experiences before, you always have the right to receive care and to choose or change your doctor or dentist.
Being registered means you can get prescriptions, attend health checks, and be referred to specialists if needed.
Click the links below to register:
You do not need proof of address, ID, immigration status, or an NHS number to register with a GP or dentist. If a practice refuses to register you because of missing documents, they should provide a letter explaining why. If you have concerns or complaints, you can call NHS England at 0300 311 22 33.
You can ask for a summary of your medical history.
Having access to your own medical records helps you stay informed and supports your care, especially if you move between services or locations. You have a legal right to view and request your health information.
You may not know the process or your rights under data protection laws, and it’s normal to feel anxious about reading past diagnoses or notes.
NHS App & Online NHS Services
The NHS App is designed to help you manage your healthcare independently.
You can book appointments, order repeat prescriptions, and view your medical records. The app also provides proof of registration and vaccination status.
Watch the video to the side for help on how to access and register for the app.
e-Consultations give you the option to contact your GP online for advice, prescriptions, or to request appointments. This can save you time and help you get support for non-urgent needs, all from the comfort of your home.
You might find it challenging to describe your symptoms, or you may not have access to a computer or the internet. Sometimes, it’s hard to know how to start or what information to include.
NHS online symptom checkers are designed to help you decide what to do when you’re feeling unwell.
They can guide you on whether you can treat your symptoms at home, need to call NHS 111, or should see a GP or visit A&E.
These tools are confidential and aim to support you in making informed choices about your health.
Inclusive & Culturally Sensitive Care
Culturally sensitive care means respecting and understanding diverse health beliefs, backgrounds, and experiences. Everyone should feel valued and listened to, regardless of their race or culture.
You may have faced language barriers, experiences of racism or neglect, or mistrust of services.
You have the right to:
- Have your cultural health practices respected and included in your care.
- Address microaggressions and advocate against discrimination, with support from staff or advocates.
- Access translation or interpreter services to help you communicate your needs.
Healthcare should affirm and respect all gender identities and sexualities.
Everyone deserves to feel safe and understood when accessing care.
Past experiences of discrimination or lack of awareness can make it difficult to seek help, but you have the right to compassionate and inclusive healthcare.
You can access support for this if required:
- Connect with clinics and staff who are trained in LGBT+ inclusive care.
- Get help updating your name or gender records so your identity is respected.
- Link up with LGBT+ health and peer support groups for community and advice.